Privacy Policy

Last Updated: January 2026

Orlando Area Luxury Rentals (“we,” “us,” or “our”) operates the website https://orlandoepicrentals.com (the “Site”) and provides luxury vacation rental services in Central Florida and select locations. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, inquire about properties, make a booking (directly or via our integrated OwnerRez booking system), or interact with us. By using our Site or services, you consent to the practices described here.

1. Information We Collect

We collect the following categories of personal information:

  • Contact and Identification Data: Name, email address, phone number, mailing address, dates of birth (for age verification), and government-issued ID (if required for check-in).
  • Booking and Stay Information: Reservation dates, number of guests, payment details (credit/debit card info processed securely via OwnerRez or third-party gateways), special requests (e.g., pet-friendly needs, accessibility).
  • Technical and Usage Data: IP address, browser type, device information, pages visited, time/date of access, referring site (collected automatically via cookies, analytics tools like Google Analytics).
  • Communication Data: Messages, inquiries, feedback, or support tickets submitted via forms, email, or phone.
  • Marketing and Preference Data: Opt-in preferences for newsletters, promotions, or surveys.

We do not collect sensitive personal information (e.g., racial/ethnic origin, health data) unless voluntarily provided in special requests (e.g., accessibility needs).

 

2. How We Collect Information

  • Directly from you: When you submit inquiry/booking forms, sign up for updates, or contact us.
  • Automatically: Through cookies, pixels, and analytics (see Cookies section below).
  • From third parties: OwnerRez (our booking platform), payment processors (e.g., Stripe), or review sites (if you leave feedback post-stay).

 

3. How We Use Your Information

We use your information to:

  • Process bookings, payments, and check-in/out.
  • Provide customer service, 24/7 support, and property access.
  • Send confirmations, reminders, and post-stay surveys.
  • Improve our Site and services (analytics).
  • Send marketing communications (only with your consent; easy unsubscribe).
  • Comply with legal obligations (e.g., tax reporting, fraud prevention).
  • Enforce house rules and protect property/security.

 

4. Cookies and Tracking Technologies

We use cookies and similar technologies for functionality, analytics, and marketing. Types include:

  • Essential: For Site operation and security.
  • Performance: Google Analytics to understand usage.
  • Marketing: For personalized offers (if consented).

You can manage cookies via your browser settings or our consent banner (if implemented). For CCPA/GPC signals, we honor “Do Not Sell or Share My Personal Information” opt-outs.

 

5. Sharing Your Information

We share data only as necessary:

  • With service providers: OwnerRez (booking/PMS), payment processors, cloud hosting (WP Engine), email services.
  • For legal reasons: To comply with laws, respond to subpoenas, or protect rights/safety.
  • In business transfers: If we merge/sell assets.

We do not sell your personal information as defined under CCPA. We may “share” for cross-context behavioral advertising (limited); opt-out via our Site footer link.

 

6. Data Retention

We retain information as long as needed for the purposes above, or as required by law (e.g., tax records for 7 years). Booking data is kept for at least 5 years post-stay. You can request deletion (subject to legal exceptions).

 

7. Your Privacy Rights

Depending on your location (e.g., California under CCPA, EU/UK under GDPR):

  • Access, correct, or delete your data.
  • Opt-out of sales/sharing.
  • Limit use of sensitive data (if applicable).
  • Non-discrimination for exercising rights.

To exercise rights, contact us at [Email] or [Phone]. We respond within 45 days (extendable). Verification may be required.

For CCPA: We honor Global Privacy Control (GPC) signals.

 

8. Data Security

We implement reasonable safeguards (encryption, secure hosting, access controls) to protect your data. However, no system is 100% secure—contact us immediately if you suspect a breach.

 

9. Children’s Privacy

Our Site and services are not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from children.

 

10. International Transfers

Data may be processed in the US or other countries. We use safeguards (e.g., standard contractual clauses) for international transfers.

 

11. Changes to This Policy

We may update this policy. Changes will be posted here with the updated date. Continued use constitutes acceptance.